Returns & Cancellation Policy

 

Exchanges

We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. If 15 days have passed since you received your order, unfortunately we can’t offer you a refund or exchange.

We only accept returns or exchanges purchased at CHAMPAGNEANDDREAMS.com.

 

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it, including tags. To complete your return, we require a receipt or proof of purchase. We do not replace products that have previously been replaced. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Please contact our Customer Service at customerservice@champagneanddreams.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.

When returning postage yourself, we suggest you insure the package via Mail and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to customerservice@champagneanddreams.com.

Save the delivery receipt for your records.

 

Personalized Items cannot be returned or exchanged.

Requested refunds will be given as store credit.

 

You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.

Please ship returns to:

CHAMPAGNE & DREAMS j.d.o.o.

Eugena Kumičića 23

52466 Novigrad (Cittanova)

CROATIA

 

For any additional assistance, contact Customer Service at customerservice@champagneanddreams.com, or call +385 (0) 99 6363 424.

Once your return arrives back at our facility, kindly note that it generally takes 24 hours or so to process, upon which you will be notified via email once your return has been successfully completed.

 

EXCHANGES

Making an Exchange:

 

Exchange requests must be made within 15 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size / style on the Customer Service mail to customerservice@champagneanddreams.com.

Include the request in your return package. Simply ship it back to us and we’ll send your new item. Please note that we do not refund or cover any shipping charges.

 

Exchanges can only be made on the same item purchased. However, if item is sold out, CHAMPAGNE & DREAMS is glad to exchange your unworn product for one of equal value.

 

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

 

You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.

Please ship returns to:

CHAMPAGNE & DREAMS j.d.o.o.

Eugena Kumičića 23

52466 Novigrad (Cittanova)

CROATIA

 

If you have any questions or concerns, please e-mail us at customerservice@champagneanddreams.com.

 

CANCELLING OR CHANGING AN ORDER

Since most orders begin processing immediately, there is a short window in canceling or changing an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.

 

If less than one hour has passed since submitting your order you may either:

e-mail us at customerservice@champagneanddreams.com or call customer service at +385 (0) 99 6363 424, from 9am-8pm GMT from Tuesday to Sunday (except holidays) to cancel or revise your order.

 

In case we are unable to cancel or change an order:

Once you receive your order, simply return any items you do not want by following our Returns instructions (see above).

 

LOST PACKAGE?

We ship via DPD Croatia for all domestic orders and Croatian Post for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it.

 

***We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen. ***

 

DAMAGED/WRONG ITEM SENT

Mistakes happen. We stand by our goods and services and want ALL Champagne & Dreams customer to be satisfied with their purchase. We will always do our best to take care of our customers.

 

If you’ve received a damaged item or a wrong item please email CHAMPAGNE AND DREAMS Customer Service immediately at customerservice@champagneanddreams.com.

 

If you are exchanging an item due to a mistake made by CHAMPAGNEANDDREAMS.com or because of quality issues, we will reimburse you with store credit or full retail price. Please note that we do not refund or cover any shipping charges.

 

SALE ITEMS

** Any items purchased through Sales are FINAL and cannot be returned or exchanged. We will not be able to accommodate any adjustments to completed orders. Any final sale items that are returned to us without authorization will be sent back to you.

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