GENERAL TERMS AND CONDITIONS OF USE

 

Welcome to our website (“Champagneanddreams.com”). These General Terms and Conditions of Use govern the access to and use of Champagneanddreams.com. The access to and use of this website as well as the purchase of products on Champagneanddreams.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.

 

This website is managed and maintained by CHAMPAGNE & DREAMS j.d.o.o. (“CHAMPAGNE & DREAMS”), with registered office in Croatia at Eugena Kumičića 23, Novigrad (Cittanova) 52466, business register number, tax code and VAT number HR08354660068. Request for further information can be made through our Customer Service. If you need any assistance please check our Return Policy, Privacy Policy, Shipping & Delivery, Payment & Site Security, where you will find information on orders, shipping, on refunds and returning products purchased on Champagneanddreams.com, tips and other general information on the services provided by Champagneanddreams.com. To request any additional information, please send us an email to customerservice@champagneanddreams.com.

CHAMPAGNE & DREAMS may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update to the General Terms and Conditions of Use shall be binding as soon as they are published on the website in this section.

Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated General Terms and Conditions of Use of Champagneanddreams.com. If you do not agree to all or part of Vendor’s General Terms and Conditions of Use, please do not use our website.

 

The access to and use of Champagneanddreams.com, including display of web pages, communication with the Vendor, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

Remember that you will be liable for your use of Champagneanddreams.com and its contents. CHAMPAGNE & DREAMS shall not be considered liable for any use of the website and its contents made by any of its users that is not compliant with the laws and regulations in force, without prejudice to Vendor’s liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.

 

  1. Privacy Policy

 

We recommend that you read the Privacy Policy which also applies in the event that users access to Champagneanddreams.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes Champagneanddreams.com collects and uses your personal data.

 

  1. Intellectual Property Rights

 

Champagneanddreams.com’s contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on Champagneanddreams.com in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the website, diagrams, layouts, methods, processes, functions and software which are part of Champagneanddreams.com, are protected by copyright and by any other intellectual property right of the Vendor and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of Champagneanddreams.com and of its contents is not allowed without the Champagne & Dreams’s written consent.

 

CHAMPAGNE & DREAMS has the exclusive right to authorise or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of Champagneanddreams.com and its contents.

As far as the use of Champagneanddreams.com is concerned, you are only authorised to display the website and its contents.

You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying Champagneanddreams.com and its contents and which have no independent economic significance. You are also authorised to surf on the website for the lawful use of Champagneanddreams.com and its contents.

 

You are not authorised to reproduce by any means or in any form, in whole and in part, Champagneanddreams.com and its contents. Any reproduction must be authorised from time to time by CHAMPAGNE & DREAMS or, if necessary, by the authors of the work posted on the website. Such reproductions shall be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of CHAMPAGNE & DREAMS and of the authors of the works posted on the website.

The authors of works posted on Champagneanddreams.com are at any time entitled to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may prejudice the honour and reputation of the authors.

 

You undertake to comply with the copyright of the authors who chose to publish their work on Champagneanddreams.com or have cooperated with Champagneanddreams.com in the creation of new expressive and artistic works which are intended for publication, not exclusively on the website, or which are an integral part of the website.

In any event, you are not authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you must not alter or modify the web contents or any work protected by copyright and by any other intellectual property right without Champagne & Dreams’s consent and without the consent, where necessary, of each author of the works posted on Champagneanddreams.com.

 

  1. Trademarks and Domain Names

 

CHAMPAGNE & DREAMS is the exclusive owner of the logos and registered trademarks “Champagne & Dreams” and “Champagne & Dreams.com” and of any other sign which includes the words “CHAMPAGNE & DREAMS” and the domain name “Champagneanddreams.com”.

All of the other signs which are used for distinguishing the products sold on Champagneanddreams.com posted on the website are registered trademarks of the respective owners and are used on Champagneanddreams.com only for the purpose of distinguishing, describing and advertising the products sold on Champagneanddreams.com.

CHAMPAGNE & DREAMS and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned.

 

You are not authorised, without the consent of CHAMPAGNE & DREAMS and of any other owner of the registered trademarks posted on the website, to use such trademarks for distinguishing products or services.

Most of the trademarks posted on the website and concerning the products for sale on Champagneanddreams.com are famous and well known to the general public and to each user of Champagneanddreams.com.

Any unlawful or unauthorised use of such trademarks is prohibited and gives rise to serious legal consequences. Such trademarks and any other sign posted on Champagneanddreams.com must in no way be used in order to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.

 

  1. Links to Other websites

 

Champagneanddreams.com contains links to other websites which are in no way connected to Champagneanddreams.com or CHAMPAGNE & DREAMS.

CHAMPAGNE & DREAMS does not control or monitor such third party websites or their contents. CHAMPAGNE & DREAMS shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites.

Please, pay attention when you access these websites through the links provided on Champagneanddreams.com and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties.

 

Champagneanddreams.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When CHAMPAGNE & DREAMS provides links to other websites, CHAMPAGNE & DREAMS does not recommend that its users access these websites and it does not provide any guarantees to their web content or to services and products supplied and sold by these websites to Internet users.

 

  1. Links to Champagneanddreams.com

 

Please, contact CHAMPAGNE & DREAMS at the following e-mail address: info@champagneanddreams.com if you are interested in linking the Home Page of Champagneanddreams.com and other web pages which can be publicly accessible. You are requested to contact CHAMPAGNE & DREAMS for requesting our consent to linking Champagneanddreams.com. CHAMPAGNE & DREAMS grants links to Champagneanddreams.com free of charge and on a non-exclusive basis.

 

CHAMPAGNE & DREAMS is entitled to object to certain links to its website in the event that the applicant who intends to activate links to Champagneanddreams.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis CHAMPAGNE & DREAMS or the latter’s suppliers, or when CHAMPAGNE & DREAMS fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to Champagneanddreams.com or to use unauthorised meta-tags without CHAMPAGNE & DREAMS’s consent.

 

  1. Disclaimers on Content

 

CHAMPAGNE & DREAMS has made all efforts to prevent the publication on its website of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of Champagneanddreams.com’s users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.

In any event, CHAMPAGNE & DREAMS does not warrant that the contents of the website are appropriate or lawful in other Countries outside Croatia.

 

However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by Champagneanddreams.com shall be your exclusive and personal responsibility.

 

CHAMPAGNE & DREAMS has also adopted measures to ensure that the content of Champagneanddreams.com is accurate and does not contain any incorrect or out-of-date information.

 

However, CHAMPAGNE & DREAMS cannot be held liable for the accuracy and completeness of the content posted by CHAMPAGNE & DREAMS on its website, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, CHAMPAGNE & DREAMS cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact us by email customerservice@champagneanddreams.com. CHAMPAGNE & DREAMS team will be at your disposal to assist and help you to restore your access to the website, as far as possible.

 

At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser.

 

Although CHAMPAGNE & DREAMS shall use its best efforts to ensure regular access to its website, the dynamic nature of the Internet and web content may not allow Champagneanddreams.com to operate without any suspensions, interruptions or discontinuity due to updating the website.

 

CHAMPAGNE & DREAMS has adopted adequate technical and organisational security measures to protect services on Champagneanddreams.com, integrity of traffic data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of Champagneanddreams.com, and to avoid unauthorised or unlawful access to such data and information.

 

  1. Our Business Policy

 

CHAMPAGNE & DREAMS has adopted a business policy; its mission consists of selling products through its services and its website to the “consumer” only. “Consumer” shall mean any natural person who is acting on Champagneanddreams.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on Champagneanddreams.com. CHAMPAGNE & DREAMS shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

 

GENERAL TERMS AND CONDITIONS OF SALE

 

The following General Terms and Conditions of Sale govern the offer and sale of products on our website (“Champagneanddreams.com”). The products purchased on Champagneanddreams.com are sold directly by CHAMPAGNE & DREAMS j.d.o.o. (the “Vendor”), with a registered office in Croatia at Eugena Kumičića 23, Novigrad (Cittanova) 52466, business register number, tax code and VAT number 08354660068.

Remember that you can always contact the Vendor through Customer Service. For any other legal information, please visit the following sections: General Terms and Conditions, Privacy Policy, Refund Policy, Payment & Site Security and Shipping & Delivery.

 

  1.  Our Business Policy

 

1.1

The Vendor offers products for sale on champagneanddreams.com and its e-commerce business services are available exclusively to its end users, i.e. “customers”. We reserve the right to only accept orders from those over 18.

 

1.2

“Customer” means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a “customer”, please do not buy any products on Champagneanddreams.com.

 

1.3

The Vendor reserves the right not to accept orders received from users who are not “customers”.

 

1.4

These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on champagneanddreams.com between the users of champagneanddreams.com and the Vendor.

 

1.5

The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on Champagneanddreams.com via links, banners or other hypertext connections. Before placing orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of Champagneanddreams.com and third parties.

 

  1. How to place an order, and our contract with you

 

2.1

To place an order for one or more products on Champagneanddreams.com, you must add items to your shopping bag, enter your billing/shipping address, and choose your payment method to complete your order.

 

2.2

Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy and keep it safe for your own personal use.

 

Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor’s information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and we will also remind you of the option of using the European Commission’s platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

 

2.3

On the order confirmation page, which appears just before the completion of your order, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).

 

2.4

When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.

 

2.5

The order will be entered in our database for the time required to process your order.

 

2.6

English is the language used for finalising the contract with the Vendor.

 

2.7

After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time.  The Vendor’s acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt.

 

2.8

If the Vendor is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), the Vendor will inform you of this.

 

2.9

The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and unmistakable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to  restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.

 

2.10

By placing an order, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not complete your purchase on Champagneanddreams.com.

 

2.11

By placing an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on Champagneanddreams.com, including those accessed via links, and including the General Terms and Conditions of Use, Privacy Policy and the Return Policy.

 

  1. Guarantees and product price indication

3.1

The website Champagneanddreams.com exclusively sells high end products. These products are purchased by the Vendor from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.

 

3.2

The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

 

3.3

The main characteristics of the products are shown on each product page on Champagneanddreams.com. The images and colours of the products offered for sale on Champagneanddreams.com may not correspond exactly to the true garments due to the Internet browser or monitor used.

 

3.4

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.

 

3.5

Please check the final price before placing your order. In the event of a recognisable error in the indication – by the Vendor – of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.

 

3.6

The Vendor cannot accept purchase requests from countries not listed on the splash page.

 

3.7

All products come with CHAMPAGNE & DREAMS and designer tags (where applicable) attached.

 

3.8

The Vendor is under a legal duty to supply products to you as a customer that are in conformity with the contract between you and the Vendor. Nothing in these General Terms and Conditions of Sale or the Return Policy will affect your legal rights. If you believe that the products we have supplied do not conform with the contract between you and the Vendor, please contact Customer Service. If you wish to exercise your legal rights to reject products, the Return Policy applies.

 

  1. Payment

 

4.1

Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.

 

4.2

In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on Champagneanddreams.com to the police or other authorities. The purchase price of the products and the costs for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.

 

4.3  Gift cards

Gift Cards are not available to purchase. For assistance with redeeming existing gift cards, please contact Customer Care.

 

4.4  Store Credit

Store credit is offered as a refund method. To check your balance or place an order using existing store credit, contact Customer Service.

 

  1. Clearance sales

 

5.1

Clearance sales are open to all customers.

 

5.2

Customers must not be registered to participate in Clearance sales.

 

5.3

All items are sold on a first come, first served basis and must be purchased before the relevant clearance timer expires.

 

  1. Shipping, delivery and insurance

 

6.1

For information about delivery, please visit our Shipping & Delivery section and read the details carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.

 

  1. Customer Care

7.1

 

If you have any questions, please contact our Customer Service team. For more information send an email to customerservice@champagneanddreams.com.

 

  1. Return Policy

 

8.1

Items should be returned unused, and with all CHAMPAGNE & DREAMS and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Please note that CHAMPAGNE & DREAMS does not offer exchanges. Please view our Return Policy  for more details.  

 

  1. Privacy Policy

 

9.1

You will find information on how we process your personal data in our Privacy Policy and/or Payment & Site Security.

 

9.2

Please also read, if you haven’t already done so, our General Terms and Conditions of Use  since they contain important information on the security we use.

 

9.3

For further information on our Privacy Policy, you can contact Customer Service, or send a request to the email customerservice@champagneanddreams.com or to the registered office of the Vendor (CHAMPAGNE & DREAMS j.d.o.o. (the “Vendor”), Eugena Kumičića 23, Novigrad/Cittanova 52466, Croatia).

 

  1. Governing law and dispute resolution

 

10.1

Without prejudice to the application of the mandatory consumer protection provisions, the General Terms and Conditions of Sale are governed by Croatian law and in particular by the Croatian Consumer Code and by Croatian legislative decree.

10.2

In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts in Croatia will have exclusive jurisdiction.

 

10.3

Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

 

  1. Amendments and updates

 

11.1

The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on Champagneanddreams.com and will apply to any new orders you place following the date of publication.

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